Shipping policy

The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days, and 14-30 business days internationally (coming soon). Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Jule Lip Gloss is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Once your order has been fulfilled, you will receive an email from us with your tracking information.

If your package stops moving at any point, do not fret! It is still on its way to you. For international orders, it is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Shipping & Handling Charges are as follows (subject to change):

Domestic:

USPS FIRST CLASS – $4.95 (5-8 days)

USPS PRIORITY – $12.95 (2-3 days)

Free Shipping with orders over $50